Understanding the No Surprises Act

Fair & Transparent Pricing

A woman sits at a kitchen table looking concerned while talking on the phone, holding a sheet of paper. Surrounded by bills, a calculator, and her laptop, she worries about healthcare billing despite the No Surprises Act’s patient protection. - KindestMind

What is the No Surprises Act?

The No Surprises Act is a federal law designed to prevent unexpected or “surprise” medical bills. It applies to out-of-network services and requires healthcare providers to give clients clear, upfront cost estimates before services are rendered. This law ensures that clients are not billed unexpectedly for out-of-network services without prior consent.

How Does KindestMind Comply with the No Surprises Act?

At KindestMind, we uphold the principles of the No Surprises Act by:

  • Providing Good Faith Estimates: Before your evaluation, you will receive a detailed Good Faith Estimate outlining the expected costs of your service. This estimate will include a breakdown of fees for the evaluation, any follow-up services, and report preparation.
  • Transparency in Billing: We ensure that all fees and charges are clearly communicated, so you know what to expect with no hidden costs.
  • Answering Your Questions: Our team is available to discuss your Good Faith Estimate and any questions about our pricing or services. We are here to provide clarity and support as you plan for your evaluation.
A man in a blue hoodie and a woman in a yellow sweater sit at a table reviewing medical billing documents. Papers, a notebook, and a laptop are spread out as they discuss the No Surprises Act under the warm glow of a lamp in the background. - KindestMind
A man wearing glasses and a white shirt sits on a yellow couch, reviewing medical bills in his hand. An open laptop and a smartphone are on the couch beside him. - KindestMind

Our Commitment to You

We are dedicated to ensuring a smooth and stress-free experience for all our clients. The No Surprises Act reinforces our commitment to transparency, fairness, and client satisfaction. If you have questions about your Good Faith Estimate or billing process, please don’t hesitate to contact us.If you believe you have received a bill that violates the No Surprises Act:

  1. Contact KindestMind: Reach out to us at [email protected] to review your bill.
  2. File a Complaint: If the issue is not resolved, you can file a complaint with the Department of Health and Human Services (HHS) at 1-800-985-3059 or visit their website at https://www.cms.gov/nosurprises.
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